Splendid Restaurants Colonel (KFC), part of the Splendid Hospitality family, has been awarded World Class Operations title at the KFC Franchise Awards 2018.
The award is the ultimate accolade of the annual event, recognising Splendid Restaurants Colonel as the leading franchise across UK & Ireland. The group, which became a franchise partner of KFC UK & Ireland in 2017, was measured on a number of components in order to claim the commendable title including; future proof leadership structure, leadership and talent acquisition, robust vision and strategy canvas, continued investment in current assets and aggressive appetite for new restaurant openings, investing in people and achieving highest OCA (Operations Capability Assessment) of which they scored a creditable 89%.
Prabu Narayana, managing director of Splendid Restaurant Colonel Ltd, said: ‘‘From winning the Newcomer of the Year in 2017 to taking home the title of World Class Operations a year later is a testimony to the diligence and commitment of the Splendid Restaurants Colonel team. Customer service and our people are at the heart of our brand and I am devoted to support and lead a passionate team who share the same robust vision for success. To be recognised for such an aspirational award is an absolute honour.’’
Stuart Bailey, CEO of Splendid Hospitality Group, said: ‘‘The award is evidence of the proficient strategic business planning by the dedicated team, who have been paramount to the brand’s success since becoming a KFC franchise partner 19 months ago. The team are undoubtedly committed to the KFC culture and continue to deliver world class business acumen, so we are delighted to be awarded with such a momentous title at this year’s Franchise Awards.’’