Arc UK (a subsidiary of Arc France) has announced the acquisition of Arc International Tableware Ltd (AIT) from 1st February 2022, strengthening its position as the number one brand in the foodservice market for professional glassware.
The acquisition marks a significant step in Arc UK’s long term growth strategy to secure sustained market share by ensuring the highest standards of customer service excellence and product quality across its comprehensive glassware and tableware offering.
Arc UK’s Managing Director, Adam Devey, has been working in close partnership with AIT’s Managing Director, Brian Thorp, for over six months to ensure a seamless transition.
A UK based Senior Management Team has already been appointed, including a new Head of Customer Experience and new Head of Retail Sales, with additional recruitment also in place to further expand the business’ Food Service sales capabilities.
AIT’s employees will all transfer over to Arc UK and remain at the existing site in Worcestershire. Arc France’s UK based sales team will also move to sit under ARC UK to create one joined-up UK business.
As part of its commitment to continuous improvement and customer satisfaction, Arc UK is launching a dedicated online customer portal, which will enable customers to order on-line, check stock availability, generate quotes, as well as checking credit limits and accessing invoices.
A new ERP and phone system are also being installed at the Worcestershire headquarters, which includes 200,000 sq ft. of tailored warehouse space that houses re-packing facilities, on-site laser stamping capabilities and a state-of-the-art showroom.
Adam Devey, Managing Director of Arc UK, said: “This is an extremely exciting time for Arc UK, as we further accelerate our growth ambitions by building on the substantial successes that Brian Thorp and AIT have achieved over the last 30 years. We have signed a long term lease to stay at the current AIT site to ensure consistency of supply and have also introduced a range of new Employee benefits, including private medical care for all employees, to retain and recruit the best talent in the market.
“We understand the responsibility we have to ensure we always put our customers first, which is why we are undertaking significant investment across all of our operations to make us even easier to do business with.
“This will ensure we can continue to supply the greatest levels of high quality stock in the shortest possible lead times, to help the UK’s hospitality and retail sectors meet the increasing demands it currently faces. This is just the beginning for Arc UK, and I look forward to building a prosperous and successful future with our customers.”
Arc UK’s extensive portfolio includes leading brands Chef & Sommelier, Luminarc and Arcoroc.
For more information, visit: https://www.arctableware.com/ca/for-professional/1